General Help

Visit http://help.wikispaces.com/ for help on all wikispaces related issues or contact

Why can't I Log in after I accept a wikispaces invitation?


Problem: You accept a wiki invitation from your email, but when you try to login the page refreshes and nothing happens.

Possible Causes:

A.) You are not in the active directory, meaning that you do not have a network account with Ingham Intermediate School District. This directly interferes with your ability to login.
B.) You have a network account with Ingham Intermediate School District, but your password may have expired.

Solutions:

A.) Contact the help desk and submit a work order requesting that your account be manually created. This applies for all non-Ingham ISD users.
B.) Contact the help desk and submit a work order requesting that your password be reset. This solution applies to all users with an Ingham ISD network account.

Contact The Help Desk

Phone: 517.244.1215


Why can't I log in?

Problem: Unable to log into a new or existing wikispace.
Solution: Visit this link for support on this issue @ http://help.wikispaces.com/faq+login

Why can't I log Into my wikispaces In Internet Explorer?

Problem: Internet Explorer's Compatibility View feature seems to break the Sign In function of wikispace wikis.
Solution: The problem can be resolved by turning off the Compatibility View in Internet Explorer. This can be done in one of two ways, both listed below.

Solution One
  1. Open Internet Explorer.
  2. Navigate, in the menu bar, to Tools then click on Compatibility View Settings. (See image below)
    compat-tutorial-img1.png
  3. The Compatibility View Settings window opens. In this window at the bottom there are three check boxes, uncheck all of them. (See image below)

    compat-tutorial-img2.png
  4. Then Click the Close button to save your settings and close the window
  5. See if you can Sign In to your wikispaces wiki.

Solution Two
  1. Open Internet Explorer
  2. Near the address bar there is a button that resembles a page (see image below), this is the Compatibility View Button. When clicked, this button, turns compatibility view on or off.
    Icon_Turn_Off.jpg
  3. Click the Compatibility View Button to turn off Compatibility View in the browser.
  4. See if you can Sign In to your wikispaces wiki.


Where did my navigation menu go?

Problem: Internet Explorer's Compatibility View feature breaks the navigation menu on the left side of the page. Some menu items disappear while others are visible.
Solution: The problem can be resolved by turning off the Compatibility View in Internet Explorer. See solution for "Why can't I log into my wikispaces wiki in Internet Explorer?"